Overall satisfaction with pharmacy digital channels is 677 (on a 1,000-point scale) for brick-and-mortar and 707 for mail order
Gap in mail order mobile app satisfaction score from highest to lowest is only 73 points
Less than half of pharmacy customers return after a poor experience with pharmacy digital channels
TROY, Mich.: 1 Sept. 2026 — The inaugural JD Power U.S. Pharmacy Digital E…
