“Hi, this is Pam.” Pam calls and asks for the car owner by name, then lets her know that her 2024 Nissan Kicks is eligible for some special offers at a local dealership: 20 percent off any recommended services up to $200, a free 27-point inspection, and a free car wash.
“I just want to get an oil change,” the Nissan’s owner says.
“Absolutely,” Pam says. “Let’s get you scheduled. What day or time w…
