Customer Service…So What’s the Big Deal?
Today’s highly competitive environment challenges broadcast/digital sellers more than ever to add...
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Uh, We Give Great Customer Service, Right?
Getting a customer is tough. Keeping that customer is even tougher! But, many of us aren’t really...
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Developing Fiercely Loyal Customers – Part 14
In this valuable session, Gary Moore wraps up with some final thoughts including the concept of...
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Developing Fiercely Loyal Customers – Part 13
Gary Moore gives us the top ten sales and customer service requirements!
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Developing Fiercely Loyal Customers – Part 12
In this valuable session, Gary Moore explains the correct way to say “no”, what your...
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Developing Fiercely Loyal Customers – Part 11
In this valuable session, Gary Moore discusses the E-Gap, the one-minute apology, defusing...
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