Customer Service | Local Broadcast Sales

Customer Service…So What’s the Big Deal?

Digital Webinars, LBS Webinars - 2018, Radio Webinars, Television Webinars

Today’s highly competitive environment challenges broadcast/digital sellers more than ever to add value to their advertisers and prospects experience. Customer service is...

How to Provide Excellent Recruiting Experiences – Part 1

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How to Provide Excellent Recruiting Experiences – Part 2

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How to Provide Excellent Recruiting Experiences – Part 3

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How to Provide Excellent Recruiting Experiences – Part 4

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Uh, We Give Great Customer Service, Right?

Best Practices, LBS Webinars - 2017, New Hire Webinars, Radio Webinars, Selling, Television Webinars

Getting a customer is tough. Keeping that customer is even tougher! But, many of us aren’t really sure if we give great service. In this webinar, you’ll learn the one...

Developing Fiercely Loyal Customers – Part 14

Developing Fiercely Loyal Customers

In this valuable session, Gary Moore wraps up with some final thoughts including the concept of under promising and over delivering.

Developing Fiercely Loyal Customers – Part 13

Developing Fiercely Loyal Customers

Gary Moore gives us the top ten sales and customer service requirements!

Developing Fiercely Loyal Customers – Part 12

Developing Fiercely Loyal Customers

In this valuable session, Gary Moore explains the correct way to say “no”, what your tone of voice says to your customer, and why you should have a deep desire...

Developing Fiercely Loyal Customers – Part 11

Developing Fiercely Loyal Customers

In this valuable session, Gary Moore discusses the E-Gap, the one-minute apology, defusing conflict, honesty, integrity, how we judge ourselves, and how others judge...