Generational Divide in Customer Service Expectations
Article Summary A GoDaddy survey of 1,500 U.S. consumers reveals stark generational differences in perceptions of customer service. While 29% of Gen Z and 31% of millennials...
Read More
Customer Service…So What’s the Big Deal?
Today’s highly competitive environment challenges broadcast/digital sellers more than ever to add value to their advertisers and prospects experience. Customer service is...
Read More
Uh, We Give Great Customer Service, Right?
Getting a customer is tough. Keeping that customer is even tougher! But, many of us aren’t really sure if we give great service. In this webinar, you’ll learn the one...
Read More
Developing Fiercely Loyal Customers – Part 14
In this valuable session, Gary Moore wraps up with some final thoughts including the concept of under promising and over delivering.
Read More
Developing Fiercely Loyal Customers – Part 13
Gary Moore gives us the top ten sales and customer service requirements!
Read More
Developing Fiercely Loyal Customers – Part 12
In this valuable session, Gary Moore explains the correct way to say “no”, what your tone of voice says to your customer, and why you should have a deep desire...
Read More