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Establishing Customer Engagement as Your Competitive Selling Advantage – Part 8 – Q&A

LBS President, Gary Moore, takes LIVE broadcaster questions!  In this session:

  • Is it ever a good idea to show up at a client’s business (in addition to standard internet client research) to check it out prior to making first contact or should we always start by contacting them on the phone?
  • I am having the very real challenge of establishing relationships with prospects since the pandemic. It’s a challenge to get the decision maker on the phone – or catch them at their place of business to even get a meeting to start the relationship process. What’s your solution to getting in front of people to even start the relationship process?

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Establishing Customer Engagement as Your Competitive Selling Advantage – Part 7 – Q&A

LBS President, Gary Moore, takes LIVE broadcaster questions!  In this session:

  • What are your thoughts about reps calling on local businesses outside of regular business hours? I’m a manager who’s been around for a while and I am tired of hearing my newer reps complain about working later than 4:15pm or earlier than 9:45am.
  • You had said to ask about getting results and frequency with small budgets. What’s your advice for that?

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Establishing Customer Engagement as Your Competitive Selling Advantage – Part 9 – Q&A

LBS President, Gary Moore, takes LIVE broadcaster questions!  In this session:

  • How do you convince a client with a small budget and who only advertises one or two months a year, to commit to an annual schedule?
  • When you go in to a prospect and ask how business is going, at what stage do you bring up pain points and do you research those ahead of time?  Where do you take the conversation from “How’s business going?”

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