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Q&A with An Experienced Broadcast Psychologist – Part 3

Kelly Orchard takes live broadcaster questions! In this session:

  • How do you keep a positive mindset when everything is crashing around you?
  • Hearing “no” when cold calling is tough, how do you stay upbeat when it seems that all you hear is “no”?
  • How do I avoid or impact negative coworkers?
  • How important are the people I spend time with when it comes to keeping a positive attitude?

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Q&A with a Customer Service Expert – Part 2

LBS President, Gary Moore answers LIVE broadcaster questions! In this session:

  • How often should you follow up with a prospective client?
  • What if your station owner or manager has bad blood with the person you are trying to sell to?
  • I have prospects who say “radio is dead”. I can’t sell them, so how can I give them excellent customer service when they won’t even give me the chance?

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Interview with a General Sales Manager – Part 5

In this session, former General Sales Manager, Sally Kohn, addresses reps’ questions!

  • How can I increase my ability to be creative and innovative for my clients?
  • My manager is not good on sales calls with my clients, but I have to bring her on six calls per month.  What can I do to improve the awkwardness this creates?
  • There are several car dealers in my market that air on only one station because that’s what their competitors do.  How do I break this mentality?
  • How can I get in on home builder/developer “Grand Opening” activities?

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