Gary Moore explains why you cannot wait for things to “get better”. Instead, we need to act as though things will always be challenging and develop an attitude...

Chris Fleming, President of CD Media Consulting, explains how your enthusiasm for their success makes it easier for a prospect to trust you with their business’...

Chris Fleming, President of CD Media Consulting, warns about the danger of you or your station being difficult for your clients to work with!

Gary Moore encourages us to remember to focus on customers as people and to be their source of sharing positive experiences!  

Gary Moore discusses the importance of us remembering why we chose this career and if we don’t love what we get to do, then we need to get out!