Chris Fleming, President of CD Media Consulting, warns about the dangerous ground we find ourselves on when it comes to increasing rates and provides one tactic we can...

In this valuable session, Gary Moore discusses why your station should be known for offering superior customer service, what is required to provide it, and the “feel,...

Chris Fleming, President of CD Media Consulting, shares his point of view on why we all need a sales process and what a good sales process looks like.

In this valuable session, Gary Moore helps us redefine good customer service, introduces the “four-way promise”, explains why the customer is NOT always right,...

In this valuable session, Gary Moore covers why customer service is important to broadcast sales pros, the concept of “promise a lot, deliver more”, and the...

Chris Fleming, President of CD Media Consulting, reveals the power of recommendations and endorsements for LOCAL prospects and clients!

Gary Moore explains why self management and a service orientation is critical to developing fiercely loyal customers! 

Chris Fleming, President of CD Media Consulting, defines and describes the importance of constantly setting long-term goals for ourselves and how that impacts our outlook on...

In this valuable session, Gary Moore explains that today’s sales pros have to do everything, why you need a customer service plan, what salespeople sometimes forget,...