Mike Cheney, expert in the art of understanding people, answers LIVE broadcaster questions! In this session:

  • Why is it so hard for me to get a few minutes with my Dominant auto dealers?
  • My manager doesn’t like me to stop and see a client without a purpose, but you say that Expressive clients like you to stop in to say “hi”. Why is that?”
  • How do you recover if you identify a client’s communication pattern incorrectly?
  • Is it a good idea to categorize my clients based on their communication pattern?
  • I find it hard to deal with Analytical prospects. Do they REALLY need all the information they ask for?